Shipping Information

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Shipping Information

Processing and Delivery Times

Orders received before 2:00 PM Monday through Friday (excludes national holidays) are processed the same day and shipped and delivered Monday thru Friday only. Orders placed after 2:00 PM EST Monday through Friday (excludes national holidays) will be processed the following business day. Orders are not processed, shipped or delivered on weekends or national holidays. Order processing time includes item selection, handling, packaging and shipping. All orders shipped outside the continental United States, Hawaii or Alaska may require additional processing times to confirm your details with your card issuer.

Complimentary 2-Day Shipping

Complimentary 2-day shipping will automatically be applied during checkout. No code required. Offer applies to shipping on continental U.S., Alaskan and Hawaiian LAURATOSATO.COM.com orders only. Additional charges for shipping to some U.S. territories may apply. If an item is not in stock or can't be shipped in a 2-day time period, an LAURATOSATO.COM.com customer service specialist will notify you at the time your order is received. Some orders require signature upon delivery.

Overnight Shipping

Orders shipped via Overnight Shipping will be charged a flat rate of $20.

International Shipping

LAURATOSATO.COM will directly ship and fulfill orders for international customers. You may be contacted prior to shipping if there is any special requirement regarding your order and its shipment. Please direct any inquiries to info@lauratosato.com

Which countries does International Checkout ship to?

International shipping is currently available WORLDWIDE from LAURATOSATO.COM. A customer service representative will contact you if there is any special shipping requirement to your country.

Packaging Details

We individually wrap each item in your order with our signature LAURATOSATO.COM packaging. If it's for you or for someone you love, each package will receive a beautiful gift box, care instructions and shopping bag.

Order Delivery

Some packages may require a signature upon delivery. Additional charges may accrue if more than one attempt is made for delivery. LAURATOSATO.COM does not ship to Post Office Boxes (PO BOXES). Deliveries will only occur Monday - Friday. Orders will not be shipped or delivered on National Holidays.

Exchanges & Returns

Returns and Exchanges are Free

We want you to be delighted with your order. If you are not satisfied, we will gladly accept returns and exchanges accompanied by the original receipt for a refund, minus shipping costs, or merchandise credit within 14 days of purchase. If returned between 15 and 30 days, an exchange or merchandise credit will be granted. All refunds will be issued to the original form of payment. N.B. Next Day shipping charge will not be refunded. For cash sales, a mail check will be issued within 14 days of the return. For a gift, merchandise credit will be issued for the full value of the merchandise when accompanied by a gift receipt. Deposits on bespoke or special orders are non-refundable and cannot be returned.

International Returns:

Unfortunately, we are unable to offer free shipping on returns and exchanges. Customs and other taxes on international returns must be fully paid by the customer before the return authorization is granted.

Return Instructions

To request a return, log on to Lauratosato.com.

Access your dashboard by clicking your user name in the upper right hand corner after clicking the ellipses.

Click RMA on the navigation menu on the left

Your order will populate under the ‘select order’ menu

Check the appropriate checkbox based on your order

Fill out the correct amount and the reason that is most appropriate

We do require a list of appropriate responses for this drop down, which you can select from below. 

Continue to scroll down and fill out all the required data fields

Check the ‘I Agree’ checkbox

Click ‘Submit Request’ Button

Pack all item(s) in their original condition, in protective plastic or tissue paper.

Affix the shipping label to the outside of a sturdy box that is free of markings, and please ensure to include the packing slip with your return or it may delay processing.

Once your return has been administered, please allow up two (2) weeks for processing. A refund will be reflected on your credit card statement within 5 business days.

Merchandise must be submitted for return in its original condition and accompanied by the pertinent sales receipt.

Exchanges

Due to the handcrafted process carried out on each of our pieces it is possible that some of the colors or shapes of the articles may vary slightly in relation to the pictures displayed on our website. If you want to change the size or color of the article, you will need to complete a new order, processing the return of your previous order and requesting a refund of its amount.

Price Adjustments

Prices are subject to change at any time. We reserve the right to cancel orders containing erroneous prices including those due to technical or administrative errors on our part.

Back Orders

Items that are currently out of stock, but are available for back order may take up to 12 weeks to ship. A customer service representative will contact you with the expected arrival date within two business days of ordering this item. You will have the option of canceling this order at this time. You will not be charged until your item is ready to ship. If an item cannot ship in over three business days, the payment and any applicable taxes will be refunded. A customer service representative will contact you to retrieve your payment information when your order is ready to ship.

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